Shipping policy

1. Processing Times

Orders are processed within 1–3 business days. During peak periods (sales, holidays), processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Delivery Times

Delivery estimates depend on your location and the carrier.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. Any applicable VAT or duties will be shown at checkout when possible.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear depending on the carrier.

5. Incorrect Address or Delivery Issues

Please ensure your shipping address is correct. We are not responsible for:

  • Incorrect or incomplete addresses

  • Lost packages due to carrier errors

  • Packages marked as “delivered” by the carrier

If a package is returned to us due to an incorrect address, we can reship it once additional shipping fees are paid.

6. Lost or Damaged Packages

If your package arrives damaged, please contact us within 48 hours with photos of the item and packaging. For lost packages, please reach out to the carrier first using your tracking number. If further assistance is needed, contact our support team.